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I(2) Drive Online storage FAQs
  I(2) Drive Online Storage FAQ's

  Is I(2) Drive secure?
What are the system requirements for accessing the web interface?
What are the system requirements for accessing I(2) Drive WebDAV Server?
Which I(2) Drive account is right for me?
What do I do if I need more storage space or monthly transfer?
How do I backup my files to I(2) Drive?
What is the difference between Personal and Corporate account?
Can I upload multiple files or folders into my I(2) Drive?
Can I share my files and folders with others?
How can I create a direct link to a file?
Do you offer student discount?
Can I connect to my I(2) Drive account from my computer?
Can I edit files stored on I(2) Drive server?
Can I host and Podcast my files stored on I(2) Drive?
How fast does I(2) Drive upload/download files?
How do I create a Photo Presentation?
How do I change my password?
Do you have FTP access?
Can I upload an entire folder containing many files?
How do I upload a file from the web Interface?
How do I share a file or folder?
Can I receive files into my I(2) Drive?
How do I cancel my account?
Will I be charged on my credit card during my 30 day free trial period?



Q: Is I(2) Drive secure?
A: With I(2) Drive online storage you can be sure your files are safe and protected. We apply different levels of security to your account and stored data. These security measure include but not limited to strong encryption 128-bit algorithmic code, firewall protection on the servers, redundant backups safely maintained at two physical locations, security code on the server software level, on file and folder level permissions, and our internal policies & procedures to ensure protection of data. We also monitor servers and network activities.


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Q: What are the system requirements for accessing the web interface?
A: You need to have an I(2) Drive account and any of the following setup:

PC Requirements:

Microsoft® Windows® 98 / 98SE / Me / 2000 / XP / NT 4.0 / Server 2003
Internet Explorer 5.5 or higher, Netscape 6 or higher, or Firefox 1.0 or higher


Mac® Requirements:

Mac OS 8.6 or higher
Internet Explorer 5.0 or higher, Netscape 5.0 or higher, Firefox, or Safari web browser


Linux Requirements:

Netscape 6.0 or higher, Firefox, or Safari web browser


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Q: What are the system requirements for accessing I(2) Drive WebDAV Server?
A: You need to have the I(2) Drive WebDAV server as part of your account. If you account does not have WebDAV you can upgrade.

The WebDAV server connection URL is http://webdav.i2drive.com and can use your I(2) Drive username/password. Please note that you can not access this directly from a web browse. This is only accessible from a WebDAV capable client such as any of the following setups:

PC Requirements:

Microsoft® Windows® 98 / 98SE / Me / 2000 / XP / NT 4.0 / Server 2003
Microsoft has build-in support for WebDAV.

See WebDAV help files for step-by-step instructions.


Mac® Requirements:

Mac OS 9 - You also need to install Goliath http://www.webdav.org/goliath/ which is a free download.

Mac OS X - Mac OS X has build-in support for WebDAV. You can use finder to mount your I(2) Drive account

See WebDAV help files for step-by-step instructions.


Linux Requirements:

You need to install the latest version of DAVFS2 to mount your I(2) Drive account. Follow their instruction, or contact us for help.


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Q: Which I(2) Drive account is right for me?
A: If you are a business or educational institution we recommend any of the corporate accounts. This gives you the ability to create multiple user accounts giving each of your employees, staffs, students, or clients a separate account. You can also assign the accounts for backup servers, as a shared work area for multiple machines, or shared workgroups or as a public server for some of your clients. You do have the administrative control over these accounts.

If you are a home user or home office user looking for a secure way to store and share your personal files, backup important files, and be able to work on you files from any location then I(2) Drive Personal account or I(2) Drive Personal with WebDAV account is the right account for you. I(2) Drive WebDAV server allow you to also map a drive as in the case of Windows or mount a drive as in the case of Mac and Linux operating systems. With WebDAV you can also edit files remotely.


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Q: What do I do if I need more storage space or monthly transfer?
A: You can either upgrade your account to the next available level, or purchase extra storage/monthly transfer as an add-on product. You may also contact us with your special requirements and we will provide you with a package that's right for your needs.


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Q: How do I backup my files to I(2) Drive?
A: When you setup your account, you can download a backup client that allows you to select what files you want to backup. After creating your backup files you can place them into your I(2) Drive account. You can also schedule this process to do it on a regular time interval.


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Q: What is the difference between Personal and Corporate account?
A: A personal account is a single user account for personal use whereas a corporate account is for multiple user accounts and allows for collaboration between workgroups.

See: Which I(2) Drive account is right for me?


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Q: Can I upload multiple files or folders into my I(2) Drive?
A: First you need to setup your WebDAV server. See help files on how to setup your WebDAV server. After that you can simply select any file/folder(s) on your computer and copy and than paste those into your WebDAV account. You can also "Drag & Drop" those files. You can also use the web interface to upload more then one file but you need to select those files one at a time.

Please note: Your account must have WebDAV included as part of your service.


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Q: Can I share my files and folders with others?
A: Yes, you can share a file or folder with others. Simply select a file or folder and from the top buttons select share. You get to a screen where you can enter one or more persons name and email address. Optionally you can add a short message and click on share button. An email message will be send to that person with an access key. They can login with that key and download the files you are sharing with them.

See also: "How can I create a direct link to a file?" bellow.


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Q: How can I create a direct link to a file?
A: Select the file you like to create a link to than select the link button from the top. You will get to a screen where you can see a Link button. After that you can copy the link that was created. Please note that by doing this you are making that file publicly available for download. You can use direct links to provide download link to others, use it to serve the file (i.e., in the case of image hosting or other embedded objects that are in html files. Also you can return to this linked item to see how many times it has been downloaded.

Please note: if you are planning to host large files for public download or use direct links to host images in your web site, make sure that you have sufficient monthly transfer available in your account.


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Q: Do you offer student discount?
A: Yes, we do offer 50% student discount. Please note that your email address must be assigned by an accredited school. You can also take advantage other discounts for example signing up for the annual service and getting two month free.


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Q: Can I connect to my I(2) Drive account from my computer?
A: Yes, with our I(2) Drive WebDAV server you can connect to your account from Windows "My Network Places". You can also mount a drive from your Mac. There is also support for Linux systems via DAVFS2 to mount to your I(2) Drive.


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Q: Can I edit files stored on I(2) Drive?
A: This depends on your system and in Windows the type of file you are trying to edit.

Windows:

MS office has build-in support for WebDAV. So for example you can open a word document or Excel sheet on your I(2) Drive and edit it remotely or a local file and save it onto your I(2) Drive account. Other software that have support for the WebDAV protocol include Adobe Photoshop, Adobe Illustrator, Macromedia Dreamweaver, and many more. There are also some WebDAV client tools that allow you to edit any file type. Please contact us to see if there is support for your software.

Here is a tip: For editing an existing file or saving a new file from MS Word or Excel even if you have not setup the WebDAV on your Windows system. From the "File" menu select "Open" and in the "File name" enter http://webdav.i2drive.com/I2%20Drive and hit Enter. You can then select a file to open or save your current file.


Mac:

You can edit or directly save any file on your mounted drive.


Linux:

You can edit or directly save any file on your mounted drive.


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Q: Can I host and Podcast my files stored on I(2) Drive?
A: Yes, you may Podcast any file by simply creating a direct link to your file. Usually MP3 files are Podcast and can be viewed by your clients with a Podcast read such as iTunes. After creating the direct link give your clients the Podcast URL.

Here is a tip for advance users that want to Podcast multiple files stored.
  1. Create direct links to all the files that you want to be included in your Podcast and make a note of each files URL.
  2. Open one of the Podcast XML output and save it on your computer.
  3. Edit that XML file and for each one of the direct links you created add an enclosure section in that EXL file.
  4. Finally upload that XML file into your I(2) Drive and create a direct link to that file (use the open file option). Then you can provide that link to your clients to subscribe to your Podcast.


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Q: How fast does I(2) Drive upload/download files?
A: The speed for upload and download vary depending on the connection/network speed from your side as well as our side. Also depends on the number of files being transferred at the same time and the file size. If you experience any unusually slowdown please contact us.


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Q: How do I create a Photo Presentation?
A: First you create an album. Then you upload your images. Then you can select each of the uploaded image files and from the top navigation click on "add to album". It may seem a little too much work going through this process but this becomes very useful if you want to create multiple sets of albums from your stored pictures. Please note that currently only .jpg files are accepted. We will add other formats. Also note that if you delete a picture file that is part of one or more album, that image gets removed from all those albums.


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Q: How do I change my password?
A: You may change your password by first logging into your account and from the left navigation bar selecting the "Edit account information" link. This should take you to a form where you can edit your personal information as well as your password.


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Q: Do you have FTP access?
A: There is no FTP Access however you may have WebDAV Access which allows you to drag and drop files or folders from your computer to your I(2) Drive account. WebDAV server has some additional features that are not available with FTP. Such as file locking, remote edit of files on the server and a few other things. WebDAV is a newer protocol and much better then FTP.


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Q: Can I upload an entire folder containing many files?
A: If your account also has WebDAV support then the answer is yes. After setting up the WebDAV on your computer you can drag--drop or can copy and paste any set of files or folders into your account.

See: help file for connecting to I(2) Drive WebDAV Server from your computer.

http://www.i2drive.com/webdav/help/index.html


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Q: How do I upload a file from the web Interface?
A: Here is what you do:

  1. after logging to your account, click on "Open My I(2) Drive 1". Than browse to the folder where you like your files to go to and Open the folder by clicking on the folder name.
  2. From the top navigation click on "Upload" button and you get to a page with an upload field that has a "browse..." button.
  3. Click on the browse button and look for a file on your computer. Notes, and Display name are optional. Than submit. After the upload is complete you should be redirected to a page where the file is places.


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Q: How do I share a file or folder?
A: Here is what you do:
  1. Select the file this will highlight is with an orange border .
  2. Once selected from the top click the button "Share File" or "Share Folder".
  3. Enter the person's name and email address as well as any optional message and submit.

This will send an email to the person(s) you are sharing the file with.


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Q: Can I receive files into my I(2) Drive?
A: Yes, you may create one or more inbound servers and receive files from others. There is even the option to send confirmation email to you client as well as a file approval process. To learn more read the I(2) Drive inbound server feature page.


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Q: How do I cancel my account?
A: First make sure that you are logged in. Then go to the Request form which is under support link and let use know that you like to cancel your account. You may also send your request via email but we will need to get confirmation from you and validate your request.


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Q: Will I be charged on my credit card during my 30 day free trial period?
A: No. During your free trail period no charges will be added to your account and you may decide to cancel at anytime. Of course we hope you'll fine our services to be useful for you and that you stay with us!


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